Armed police were called to Aviva’s offices in York, United Kingdom when an angry customer staged a one-man demonstration with his excavator. The officers, who were the closest to the scene, were called to the insurance giant’s building at Monks Cross yesterday after Paul Parvin had blocked the barriers to the site where 180 employees work.
Parvin, a self-employed plant hire operator is angry at the way his insurance claim has been handled after an accident in his excavator. He was persuaded to move on after 90 minutes, but vowed to continue his protest until Aviva had settled the issue.
He had an engineering and motor insurance policy with Aviva when an articulated truck drove into the back of his excavator causing severe damage 3 years ago. He believed the wrecked excavator should have been written off, but instead Aviva decided it should be repaired. He received the vehicle back 7 months later but still with a string of problems leaving it unroadworthy, and Aviva then cancelled his insurance.
An Aviva spokeswoman said they called police because the site must always have access for emergency vehicles. She added that the firm have previously discussed his concerns and the matter is currently with the Financial Ombudsman Service.
Police confirmed two armed officers attended the incident because they were the nearest available officers at the time. Paul received a warning for his actions from the officers.
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